I just wanted to tell you how happy we are with the service and professional manner in which our initial working partnership has developed. It is just a week since I first made contact. The ability to make initial and informative requests and answer over the email system helped us enormously. The visit on Monday was well done. It was both formal and information sharing as well as relaxed and comfortable. So Well done. Obviously it was nice for both us and you and Hazel to meet up before the contact started.
Hazel has been super and is settling in very well indeed. She is a credit to you.
Julie and I were both incredibly impressed with how you had made up the information folder and what was available, and in such a short time. The notes you have done from our phone questions are very good indeed and about 98% accurate which is a very high standard indeed, (usually we are lucky to see a 50% accuracy). The information sheets you have got from the computer on the specific medical and medication details for your staff, (and us) to read was excelllent and I can think of many positives as to why it is such a good idea.
So as you can see we are very happy all round. Thank you very much indeed.
Mrs Joyce Frampton