There will soon be a significant shift occurring in the UK telephone network: the transition from analogue digital technology. This transition, scheduled for completion by December 2025, carries profound implications for communication, access to essential services, and the safety of vulnerable people we support.

Traditional analogue landlines are giving way to digital technology, ushering in an era where phone calls will predominantly rely on Voice Over Internet Protocol (VoIP), Digital Voice, or All-IP telephony, rather than the Public Switched Telephone Network (PSTN). Telecom companies are taking proactive steps to inform customers about the impending migration.

However, readiness & potential actions required lie on the shoulders of individuals and organisations alike. VOIP (or equivalent) and its Benefits – Voice Over Internet Protocol (VoIP) emerges as a pivotal technology this transition. It enables users to make and receive calls via the internet, offering flexibility across devices such as laptops, tablets, smartphones (through apps), and VoIP-compatible office phone sets.  Moreover, VoIP proves cost-efficient for both domestic and international calls, boasting superior call quality o analogue landlines when supported by a robust internet connection.

Risks and Opportunities

For most of us, transitioning to VoIP will be as straightforward as connecting our phone to a broadband router. However, for care providers, this shift necessitates a deeper evaluation of infrastructure, including potential upgrades to broadband capabilities.  Notably, the reliance on VoIP raises concerns regarding preparedness for power outages and internet service disruptions, highlighting the need for robust business continuity planning and staff training.

 The Impact on Vulnerable Individuals

The transition holds particular significance for the approximately 1 million people in the UK reliant on telecare devices for emergency assistance and remote support. Telecom providers, including industry giants like BT and Virgin Media, are spearheading efforts to safeguard the interests of vulnerable customers during this transition. Measures include providing ample notice, defining ‘vulnerable’ customer groups, and ensuring compatibility of telecare devices with digital services.

Local Authorities and Care Homes

Local authorities are actively collaborating with telecom providers to identify and support vulnerable individuals affected by the transition, while care homes are urged to engage with their telephone providers to prepare for the digital switchover. This includes assessing equipment compatibility and ensuring continuity of services such as CCTV, security alarms, and fire alarm.

Home Care – Supporting Clients

Care providers serving communities play a vital role in raising awareness of the transition with their clients and their families. Some of them may need additional support in order to access the necessary resources, such as mobile networks or battery back-ups.

Conclusion

As we navigate this transformative period in telecommunications, awareness and preparedness are paramount. Collaborative efforts between stakeholders, coupled with proactive measures at individual and organisational levels, will be pivotal in ensuring a smooth transition.

 

Useful Resources

UK transition from analogue to digital landlines – GOV.UK – https://www.gov.uk/guidance/uk-transition-from-analogue-to-digital-landlines

Upgrading landlines to digital technology – what you need to know – Ofcom  https://www.ofcom.org.uk/phones-and-broadband/landline-phones/upgrading-landlines-to-digital-technology

View broadband availability – Ofcom Checker  https://checker.ofcom.org.uk/en-gb/broadband-coverage

Gigabit Broadband Voucher Scheme information – GOV.UK – https://www.gov.uk/government/publications/gigabit-broadband-voucher-scheme-information/gigabit-broadband-voucher-scheme-information