Once your care plan has been agreed and the package of care commences, you will have a dedicated co-ordinator and nurse case manager who will look after you and the staff and oversee your full package of care on an ongoing basis. We carry out regular reviews, ensure your care plan remains current and up-to-date, manage the staff and rota’s and can also support you in accessing other services if or when required. In the early stages of the care commencing, the office team will have more frequent contact with you to ensure all your questions are answered, any teething problems are addressed promptly and that the care is working well. We also have a 24/7 on call service to ensure that there is always someone on hand to help.